Flycatch privacy policy
Last updated: 29th Sep 2026
At Flycatch we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Flycatch operates.
This Privacy Statement describes Flycatch's general privacy practices that apply to personal information we collect, use and share about our clients, business partners, supplier and other organizations with which Flycatch has or contemplates a business relationship as well as the individuals working for them. This Privacy Statement does not apply to the extent Flycatch processes personal information on behalf of clients for their benefit and under their control (as a 'processor'), such as Cloud Services or applications ('apps'). It may apply to collection of information related to authorised users of such services to the extent Flycatch processes this information for its own interests (as 'controller').
This Privacy Statement is supplemented by the Flycatch Online Privacy Statement, which provides more information in the online context, including recruitment. We may provide additional or more specific information on the collection or use of personal information on websites or related to a specific product or service.
Why And how we collect and use your personal information
We may collect your personal information as an individual for various purposes, such as the following:
Access and use of websites or other online service (including 'apps')
When entering one of our websites, or using an online service (where references to online services include desktop or mobile applications or 'app'), we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites.