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Privacy Statement
This Privacy Statement is effective
as of 04 October 2021

At IBM we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which IBM operates

This Privacy Statement describes IBM's general privacy practices that apply to personal information we collect, use and share about our clients, business partners, supplier and other organisations with which IBM has or contemplates a business relationship as well as the individuals working for them. This Privacy Statement does not apply to the extent IBM processes personal information on behalf of clients for their benefit and under their control (as a "processor"), such as Cloud Services or applications ("apps"). It may apply to collection of information related to authorised users of such services to the extent IBM processes this information for its own interests (as "controller").

This Privacy Statement is supplemented by the IBM Online Privacy Statement, which provides more information in the online context, including recruitment. We may provide additional or more specific information on the collection or use of personal information on websites or related to a specific product or service.

Why and how we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:

  •   Access and use of websites or other online service (including "apps")

    When entering one of our websites, or using an online service (where references to online services include desktop or mobile applications or "apps"), we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.

  •   Responding to your request for information, order, or support

    When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

    When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered an IBMid. Registration may also allow you to customise and control your privacy settings.

  •   Access and use of websites or other online service (including "apps")

    When entering one of our websites, or using an online service (where references to online services include desktop or mobile applications or "apps"), we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.

  •   Responding to your request for information, order, or support

    When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

    When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered an IBMid. Registration may also allow you to customise and control your privacy settings.

International Transfers

The international footprint of IBM involves a large number of transfers of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, in connection with which IBM takes various measures, including:

  •    Where required, IBM implements Standard Contractual Clauses approved by the EU Commission, or similar contractual clauses in other jurisdictions. This includes transfers to suppliers or other third parties. You can request a copy of the EU Standard Contractual Clauses here.
  •    IBM complies with the APEC Cross Border Privacy Rules (CBPR) system.
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